We want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, you may return them within 5 days of receipt for a full refund or exchange, provided the product is unopened and in its original condition.
Certain products, such as consumables that have been opened or used, may not be eligible for return. If you are unsure whether an item is eligible for return, please contact our customer service team before returning the item.
To initiate a return, please follow these steps:
Contact our customer support team at [info@hakimtheherbalshop.com] within 30 days of receiving your order.
Provide your order number and the item(s) you wish to return.
Our team will send you a return authorization, along with instructions for returning the product.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged items).
Refunds will be processed after we receive the returned product(s) and inspect them for eligibility. Refunds will be issued and credited to the original payment method used during the purchase. Please allow 7-10 business days for the refund to appear on your account.
If you would like to exchange a product, please contact us to discuss the exchange options. You may exchange an item for another of equal or lesser value, based on product availability.
If you receive a damaged or incorrect item, please notify us within 7 days of receiving the order. We will arrange for a replacement or a refund based on your preference, and return shipping will be covered by us.
